Terms and Conditions of Use emas99 Platform

01 Acceptance of Terms

Welcome to emas99. This Terms and Conditions document ("Terms") constitutes a legally binding agreement between you ("Player" or "User") and emas99 ("Platform", "us"). By accessing, registering, or using any part of the emas99 platform — whether via the website or mobile app — you acknowledge that you have read, understood, and agreed to be bound by all terms set out in this document.

If you disagree with any part of these Terms, please cease using the platform immediately and contact our support team to close any existing account. Continued use of the Emas99 platform following any amendment to the terms will be deemed as acceptance of the revised terms.

02 Eligibility & Registration

To register and use the emas99 platform, you must meet all of the following eligibility requirements at all times during your use of the platform:

• Aged 18 years and above on the date of registration and throughout your use of the platform.
• Not a player who has been banned or suspended by Emas99 previously.
• Not subject to any local legal restrictions that prohibit participation in online entertainment activities.
• Registering on your own behalf and not on behalf of any third party.
• Hold only one (1) active account at a time. Registration of multiple accounts is strictly prohibited.

During registration, you are required to provide truthful, accurate, and complete information including your full name, date of birth, email address, and phone number. emas99 reserves the right to request identity verification documents (KYC) at any time to verify the information provided. This includes a copy of your national ID, passport, or other recognized identification document.

03 Player Account

Each player is fully responsible for the security and confidentiality of their account login credentials. This includes their username, password, and any two-factor authentication (2FA) codes. You agree to:

• Not sharing your login credentials with any other party.
• Using a strong, unique password that is not used on any other platform.
• Notify Emas99 immediately if you suspect your account has been accessed without authorisation.
• Ensure your profile information is always up to date and accurate.
• Be responsible for all activities that occur within your account.

Emas99 will never ask for your password via email, live chat, or any other communication channel. If you receive such a request, please report it to our support team immediately as it may be a phishing attempt.

04 Deposit & Withdrawal

All deposits and withdrawals at emas99 are processed through legitimate and verified payment methods. Our platform supports a wide range of local Malaysian payment options for your convenience.

Withdrawals will only be processed to the bank account or e-wallet registered under the same player's name. emas99 does not process withdrawals to third-party accounts under any circumstances. For withdrawal requests exceeding certain limits, additional identity verification may be required to meet compliance requirements.

05 Bonus & Promotions

Emas99 offers a variety of bonuses and promotions from time to time to enhance your gaming experience. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page, as well as the following general conditions:

• Each bonus has wagering requirement that must be fulfilled within the specified time period.
• The welcome bonus is available to new members making their first deposit only.
• Only one active bonus at a time unless otherwise stated in the relevant promotion's terms.
• Emas99 reserves the right to void bonuses if there is evidence of abuse, fraud, or breach of terms.
• Players who use multiple accounts to accumulate bonuses will have their bonuses forfeited and their accounts may be suspended.
• Bonus value cannot be transferred between accounts or converted directly into cash.

For more information on current promotions, visit the page Promotions ours. The applicable wagering requirements will be clearly stated on each promotional offer.

06 Game Rules

All games available on the emas99 platform are conducted fairly and transparently. The following general rules apply to all games:

• All games use Certified Random Number Generator (RNG) and has been certified by independent international testing bodies.
• The RTP (Return to Player) value for each game meets the standards set by the respective game provider.
• Game results are final once a round is complete. Any claims must be submitted through customer support within 24 hours of the incident.
• In the event of a technical disruption during gameplay, Emas99 will endeavour to restore the game session to its last verified state. If restoration is not possible, the wager will be fully refunded.
• Emas99 reserves the right to void any bets placed during a known system outage or technical error.

For live casino games, additional rules set by the dealer and studio provider also apply. Players are expected to understand the rules of each game before placing bets.

07 Prohibited Conduct

To ensure a safe and enjoyable experience for all players, the following activities are strictly prohibited on the Emas99 platform:

• Registering or operating more than one account.
• Using automated software (bots), scripts, or any third-party tools to play or exploit the platform.
• Colluding with other players to exploit games or bonuses (collusion).
• Using illegally obtained funds or engaging in any money laundering activities.
• Threatening, harassing, or behaving rudely toward other players or support staff.
• Uploading or transmitting any content that is unlawful, obscene, or harmful.
• Attempting to hack, attack, or disrupt the platform's technical infrastructure.
• Raising an unauthorised chargeback after a transaction has been correctly processed.

08 Privacy & Data Protection

Emas99 takes player privacy very seriously. All personal data collected is processed in accordance with Privacy Policy ours that is comprehensive. In brief:

• Your personal data is collected solely for platform operations, identity verification, and regulatory compliance purposes.
• All data is transmitted and stored using 256-bit SSL encryption to ensure maximum security.
• Emas99 does not sell or share your personal data with third parties for marketing purposes without your consent.
• You have the right to request access, correction, or deletion of your personal data, subject to applicable legal compliance requirements.

By registering at Emas99, you agree to receive account-related and promotional communications. You may unsubscribe from marketing communications at any time through your account settings.

09 Liability Limit

To the extent permitted by applicable law, emas99 is not liable for:

• Any indirect, incidental, or consequential losses arising from the use of the platform.
• Platform disruption or unavailability caused by factors beyond our control, including internet outages, power failures, or natural disasters.
• Actions or omissions by third parties including game providers or payment processors.
• Losses arising from a player sharing their login credentials with another party.
• Outcomes or consequences arising from gambling activities conducted on the platform.

Emas99's total liability to any player under any circumstances is limited to the amount deposited by that player in the 12 months preceding the claim.

10 Amendment of Terms

Emas99 reserves the right to modify, amend, or add to any part of these Terms and Conditions at any time without prior notice. Any changes will:

• Effective immediately upon publication on this page.
• Marked with the latest "Updated" date at the top of this page.
• Players will be notified via email or in-platform notification for significant changes.

It is your responsibility to review this page periodically to stay informed of the latest Terms. Continued use of the platform following any amendments constitutes your acceptance of the revised terms.

11 Governing Law

These Terms are interpreted and governed in accordance with the laws and regulations applicable to emas99's operating jurisdiction. Any dispute arising in connection with these Terms or the use of the platform will be resolved through:

• Direct consultation between the player and emas99 as the first step toward resolution.
• Independent arbitration if direct consultation does not lead to a resolution within 30 days.
• The decision of the arbitration body is final and binding on both parties.

Emas99 operates fully in accordance with the terms of the licence issued by the relevant regulatory authority. Compliance with anti-money laundering (AML) and know your customer (KYC) legal requirements is a core operational priority.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly within the emas99 platform — response time under 2 minutes.
• Support Email: [email protected] — responded to within 24 business hours.
• Language: Support is available in Bahasa Melayu and English.

For issues related to responsible gaming or self-imposed account limit requests, please visit the Responsible Gaming ours to get help and relevant resources.